Effective Date: September 1, 2026

At Awaken in Royalty Natural Beauty, we carefully prepare every order to maintain the highest standards of quality, presentation, and customer service. This Cancellation Policy explains when an order may be cancelled after it has been placed.

1. Order Cancellation Window

Customers may request cancellation of an order within 2 hours of placing the order, provided the order has not already been processed, packaged, customized, or shipped. Cancellation requests must be submitted through our official customer-service contact channels.

2. Orders Already Processed

Once an order has entered processing, packaging, customization, or shipping, cancellation may no longer be possible. If the order cannot be cancelled, the customer may be subject to the terms of our Refund & Return Policy.

3. Customized or Special Orders

Customized, personalized, specially prepared, or made-to-order products may not be eligible for cancellation once production or preparation has begun. Customers are encouraged to carefully review all product selections and order information before completing payment.

4. Cancellation by Awaken in Royalty

Awaken in Royalty reserves the right to cancel an order when necessary, including circumstances such as:

• A product being unexpectedly unavailable. 
• An incorrect product price or description being displayed.
• • Suspected fraudulent or unauthorized payment activity. 
• Inability to verify required customer or delivery information. 
• Circumstances beyond the company's reasonable control.

If Awaken in Royalty cancels an order after payment has been received, the customer will be notified and, where applicable, an appropriate refund will be processed.

5. Shipping and Delivery

Once an order has been handed over to a delivery provider, it generally cannot be cancelled through Awaken in Royalty. Customers should contact us as soon as possible if they believe they need to cancel an order before shipment.

6. Refunds

Following Approved Cancellation If a cancellation is approved before the order is processed, any eligible refund will normally be issued through the original payment method where practical. The time required for the funds to appear may depend on the customer's bank, payment provider, or payment platform.

7. Customer Responsibility

Customers are responsible for providing accurate: 

• Name and contact information. 
• Product selections. 
• Quantity and size. 
• Delivery address. 
• Payment information. Awaken in Royalty is not responsible for delays or additional costs resulting from incorrect information supplied by the customer.

8. How to Cancel an Order

To request cancellation, contact: Awaken in Royalty Natural Beauty

Email: awakeninroyalty@gmail.com

Phone/WhatsApp: +234 906 006 1519

Business Address: Awaken in Royalty LLc, 101245, Ajah Lagos Nigeria.

Please provide your full name, order number, date of purchase, and reason for cancellation.

9. Policy Changes

Awaken in Royalty Natural Beauty reserves the right to modify this Cancellation Policy when necessary. The policy in effect at the time of purchase will generally apply to that order.