Effective Date: September 1, 2026
At Awaken in Royalty Natural Beauty, we are committed to providing luxurious, high-quality beauty and personal-care products. Every order is prepared with care and attention to quality, presentation, and customer satisfaction. 1. General Return Policy For health, hygiene, and product-safety reasons, opened or used cosmetic, skincare, haircare, body-care, and grooming products are generally not eligible for return or refund. Customers may request a return or refund for an eligible product if:
- The wrong product was sent.
- The product arrived damaged, broken, leaking, or defective.
- The product is materially different from what was ordered.
- The order was duplicated because of an error on our part.
2. Damaged or Defective Products
If your product arrives damaged or defective, please contact Awaken in Royalty within 48 hours of delivery. Customers may be asked to provide:
- Order number or proof of purchase.
- Photographs or video showing the damage or defect.
- Photographs of the product packaging and shipping package.
- Once the claim is reviewed and approved, Awaken in Royalty may provide a replacement, store credit, or refund, depending on the circumstances.
3. Wrong Product or Missing Item
If you receive an incorrect product or an item is missing from your order, please notify us within 48 hours of delivery. After verification, we will arrange for the correct product to be sent or provide another appropriate resolution at no additional product cost.
4. Change-of-Mind Purchases
We do not normally offer refunds or exchanges simply because a customer has changed their mind, selected the wrong product, ordered the wrong size, or no longer wants the product. Customers are encouraged to carefully review their order before completing payment.
5. Allergies and Sensitivities
Customers are responsible for reviewing the ingredient information before purchasing and using our products. Because individual skin, hair, and body reactions can vary, Awaken in Royalty does not guarantee that every product will be suitable for every individual. Customers with known allergies or sensitivities should review the ingredients and, where appropriate, consult a qualified professional before use. A reaction resulting from an undisclosed or pre-existing sensitivity does not automatically qualify for a refund.
6. Refund Processing
Where a refund has been approved, the refund will normally be issued through the original payment method where practical. Processing times may vary depending on the customer's bank, payment provider, or payment platform.
7. Shipping Costs
Where the return or replacement is required because Awaken in Royalty sent the wrong product or the product arrived damaged or defective, the company may cover reasonable return or replacement shipping costs. Where a return is approved for another reason, the customer may be responsible for applicable shipping costs.
8. Final Sale
Items Products identified as final sale, promotional clearance, customized, personalized, or specially prepared orders may not be eligible for return or refund unless the product is defective, damaged, or incorrectly supplied.
9. Fraudulent or Abusive Refund Requests
Awaken in Royalty reserves the right to investigate unusual, repeated, fraudulent, or abusive refund claims. Refunds may be denied where there is reasonable evidence of misuse of this policy.
10. How to Request a Refund
To request a refund, replacement, or return authorization, contact:
Awaken in Royalty Natural Beauty
Email: awakeninroyalty@gmail.com
Phone/WhatsApp: +234 906 006 1519
Business Address: Awaken in Royalty LLc, 101245, Ajah Lagos Nigeria.
Please include your full name, order number, product purchased, reason for the request, and supporting photographs where applicable.
11. Policy Changes
Awaken in Royalty Natural Beauty reserves the right to update this Refund & Return Policy when necessary. The current version of the policy will apply to purchases made after its effective date.